Few would argue that technology and the internet have changed the way we do business since the 1960s. With the global market more closely connected than ever before, the reality is that the internet is driving how we do business. Between the global pandemic, changes in job industries, and a move to employees toward remote work, not much is left of the business model once used in the 60s. Even the handshake has been replaced by electronic signatures, air fist bumps, or just someone’s word.
The idea that the customer is always right is also being challenged by modern employees across many first-world countries who believe customers should have accountability for how they treat service workers, too. For a few major ways that things have changed since the 60s for good and bad, read on.
In the 60s, sales were confined to the register, manual receipt printer, and a cash drawer. Customers would need to travel directly to the store to buy goods and services. While they could reach a business through a landline phone number, even mobile devices weren’t invented, so smartphones and apps certainly weren’t part of business orders. Now, everything’s changed and businesses are able to bring their goods and services straight to customers with very little effort.
It might be hard to remember a time without the ability to get POS software for free to help in running a small business. However, the truth is that it wasn’t always convenient to ring up a customer’s credit card or run a customer loyalty program. Now, with technology behind us, it’s easy for business owners to sell online and in a variety of venues. From flea markets to trade fairs, top POS software systems and apps are making sales easier than ever. Gone are the days of the cash drawer with an upgrade to POS transactions.
Like technology has given us more options when it comes to how we make sales for our businesses through apps like PayPal and digital terminals, we also have the luxury of automated services like contact center software programs and more specifically, cloud based call center software. These services not only add quality and efficiency to our customer service and customer management procedures but can save money, too.
Beyond intelligent routing and the convenience of automated artificial intelligence and software services has also been the addition of robots to assist in the packing, moving, storage, and distribution ends of businesses. Jobs that were once reserved for human employees on forklifts are now being handed over to man-made machines.
The Global Market and Internet
Technology and the internet have changed the ballgame. Never before have businesses and industries been so easily connected to their target audiences and each other. With endless opportunities for networking through social media, staff training, and better customer relationship management, a business owner in the 60s would never have believed the resources available today. The savviest modern business owners today understand how to leverage a combination of modern resources and old-school philosophies to make substantial progress and increase their bottom lines.
In the end, the business industry has changed in big ways since the 60s. From the way we run sales reports to our use of free point of sale software and outbound call centers, we’ve come a long way with our business tools. As business leaders look toward the future, it’ll be important to remember that the digital channels and mobile apps we rely on now will do their share of changing, too. The best way to stay on top of great option service and business practices is to continue to follow technology and new features into the future.